Which rate to use
The page works from the rate in the box, and the default is a placeholder: no rate is fetched while you read. Press "Use today's mid-market rate" and the official daily reference rate for that pair is written into the box, with its date and source underneath. Treat it as a baseline - it is what a zero-markup conversion would use, not what a bank will offer you.
Otherwise enter the rate from your banking app, your transfer quote or the deal in front of you. Everything else follows: the markup is the difference between that rate and the mid-market rate, expressed as a percentage.